Contact Support

If you followed the relevant troubleshooting steps and the issue is not resolved, contact support using the instructions provided with your purchase.

What to Include

Providing complete information upfront avoids delays. Include:

• Product name - which product you purchased.
• Game name and launcher - the game you were trying to run and how you launch it.
• Windows version - open winver in the Start menu and take a screenshot.
• Error message - the exact error code or message shown by the loader.
• Screenshot - a screenshot showing the error.
• System logs - use the System Diagnostics Tool and run Option 3 (Copy System Logs). For driver errors, include the copied driver logs too.
• Recent changes - Windows updates, driver updates, antivirus changes, or new software installed before the issue started.

Logs

Use the System Diagnostics tool and run Option 3 (Copy System Logs) before contacting support when possible.