Collecting a Minidump

When a blue screen occurs, Windows can save a small dump file that helps us diagnose the issue. Follow the steps below to make sure this is enabled and to retrieve the file after a crash.

Enable Minidump

1. Press Win + R, type sysdm.cpl, and press Enter.
2. Go to the Advanced tab and click Settings under Startup and Recovery.
3. Under Write debugging information, select Small memory dump (256 KB).
4. Make sure the dump file path is set to %SystemRoot%\Minidump.
5. Click OK and restart your PC if prompted.

Retrieve the Minidump File

After the blue screen occurs, use the System Diagnostics tool to collect the dump file — run option 4 (Copy BSOD Minidumps). The tool will copy the files to a folder of your choice; compress it into a ZIP and attach it to your support ticket.

Contact Support

Once you have the file on your Desktop, Contact Support and attach it along with any other files requested in the error page.