BSOD 0x9999999
This blue screen occurs when the product is injected for one anti-cheat environment while another anti-cheat is detected running on the system.
The crash is intentionally triggered as a safety measure to prevent the product from operating in an unsupported environment.
Common Causes
Close Other GamesEnsure no other protected games are running in the background Reboot SystemClear any remaining anti-cheat services from memory System DiagnosticsCollect logs and BSOD minidumps for review Contact SupportSubmit logs and crash information if the issue continuesClose Other Games
Completely close any games that use a different anti-cheat system before launching the product.
Background launchers, game services and anti-cheat components may remain active even after a game has been closed.
Reboot System
Restart Windows before attempting another injection.
A reboot ensures that previously loaded anti-cheat services are removed from memory.
System Diagnostics
If the blue screen continues after rebooting and closing all other games, collect a diagnostics report and BSOD minidump.
Include all generated files when opening a support ticket.
Contact Support
If the issue persists, contact support and include:
- The generated BSOD minidump.
- System Diagnostics logs.
- The game being launched.
- A screenshot of the error if available.